Website Maintenance & Support

Let us take care of your site for you

Website Care Plans

Websites require on-going care and attention. Let us take care of your site’s maintenance, make content edits when needed, and report on what’s been going on each month. We’ve crafted three Website Care Plans, Bronze Wings, Silver Wings & Gold Wings to suit most of your needs. 

Bronze Wings

Maintenance
& Security
$ 49
/Month
  • Updates with Visual Check
  • Daily Security Scans & Backups
  • Malware Cleanup
  • Maintenance Dashboard

Silver Wings

1 Hour Content Edits,
Maintenance & Security
$ 129
/Month
  • Includes Bronze Wings
  • PLUS
  • 2 x 30 Minute Content Edits
  • Mon-Fri, 9-5pm Email Support

Gold Wings

3 Hours Content Edits,
Maintenance & Security
$ 249
/Month
  • Includes Bronze Wings
  • PLUS
  •  6 x 30 Minute Content Edits
  • 24/7 Email Support
Best Value

*10 % Discount On Annual Plan

Bronze Wings

Maintenance
& Security
$ 49
/Month
  • Updates with Visual Check
  • Daily Security Scans & Backups
  • Malware Cleanup
  • Maintenance Dashboard

Silver Wings

60 Minutes Content Edits,
Maintenance & Security
$ 129
/Month
  • Includes Bronze Wings
  • PLUS
  • 2 x 30 Minute Content Edits
  • Mon-Fri, 9-5pm Email Support

Gold Wings

3 Hours Content Edits,
Maintenance & Security
$ 249
/Month
  • Includes Bronze Wings
  • PLUS
  • 6 x 30 Minutes Content Edits
  • 24/7 Email Support
Best Value

*10 % Discount On Annual Plan

Further Information

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24/7 Gold Support

We’ve got a team of WordPress professionals on standby ready to update your site content! Whether it’s uploading a new image, publishing a landing page, or anything in between, we’ll take care of it.
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Security monitoring

This is fundamental. Your site needs security monitoring to protect it against the malicious malware and hack attempts that are sure to happen. We’ll keep your site safe, and if we ever find anything malicious, we’ll clean it up for you.

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Daily off-site backups

You do not want to be caught without a backup when the unthinkable happens. We’ll create daily backups and store them securely off-site so that if your host fails, your site can be back up and running in no time.
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Plugin Updates

We’ll take care of all the WordPress core and plugin updates. And we’ll use visual regression testing to make sure your site wasn’t negatively impacted by any of the updates.
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Visual Checks

Plugin and core updates are notorious for not playing nicely with each other and breaking sites. Our visual check process alerts our team if any discrepancies are found.
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Reporting

We’ll provide you with monthly maintenance reports that keep you up to speed with everything going on behind the scenes of your awesome website. This way you’ll know all the value you’re getting without having to ask.

Website Care Plan FAQs

Our 3 Website Care Plans (Bronze Wings, Silver Wings & Gold Wings) all come with Maintenance & Security included as standard. The Silver and Gold plans offer different levels of content edits and email support.

The Bronze Wings plan includes the following website maintenance: 1) WordPress Core and Plugin updates, which protect your website by keeping your software on the latest version. 2) WordPress Theme updates – on request. 3) Daily backups of the site are saved “off-site” and kept for safe keeping for 90 days. 4) Your website is scanned every day and any malware found will be removed. 5) A monthly report to show you what’s been going on behind the scenes.

Both come with monthly maintenance & security included as standard. The Silver Wings Plan includes 1 HOUR of content edits (equal to 2 x 30 minute tasks), 5 days per week M-F, 9-5 MST. The Gold Wings Plan includes 3 HOURS of content edits (equal to 6 x 30 minute tasks), and 24 hour email support 7 days a week.

Yes, you can view a log of activity in the Maintenance Dashboard plugin in the WordPress admin panel of your website. You may also request a monthly PDF report of all plugin updates, backups and security scans performed.

Your website will be provided daily security scans. If malware is detected it will be removed. The WordPress core and plugin updates also protect your website by keeping your software on the latest version. Your website is constantly being monitored with WordPress security alerts and if there is a vulnerable plugin on your website, it will be updated as soon as the patch is available. MalCare automatically blocks malicious traffic with real-time protection.

Yes. We have chosen WordPress as our Content Management System (CMS) of choice as it is the most popular CMS used worldwide, with ~39% of all websites on the internet powered by WordPress. See w3techs usage statistics here for latest percentages. 

Unfortunately not. That said, we have experience migrating sites from other platforms to WordPress. If you’d like to discuss this further, feel free to contact us and mention you’re interested in migrating a site to WordPress in the subject line. 

No. However we do offer a loyalty program, that rewards you with a free month of Content Edits for every 6 months you remain on one of our Care Plans. ie Silver Wings Plan members receive 1 EXTRA HOUR of content edits after 6 months, which may be applied at any time within the following 12 months. Gold Wings Plan members will receive 3 EXTRA HOURS of content edits after 6 months, which may be applied at any time within the following 12 months.

No, all plans are administered via email support only.

Yes we do! For every 6 months you remain on either of our Silver or Gold Wings Plans, you will receive a free month of content edits. ie Silver Wings Plan members receive 1 EXTRA HOUR of content edits after 6 months, which may be applied at any time within the following 12 months. Gold Wings Plan members will receive 3 EXTRA HOURS of content edits after 6 months, which may be applied at any time within the following 12 months.

Yes! If you wish to avoid paying monthly, we offer an annual purchase option, saving you 10%. For example, Bronze Plan paid monthly = $588 annually (12x$49). After 10% discount this reduces to $529 annually ($588-59).  

Content Edits FAQs

Yes! You can submit an unlimited number of WordPress edits. Individual edits are limited to approximately 30 minutes each, however, there’s no limit on the number of tasks you can send.

A content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the Admin Panel of your WordPress site.
For example: Adding or editing content like blog posts, WooCommerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more.

● Editing Content: such as correcting a typo, replacing a photo, updating a social media button link etc.
● Adding Posts: such as a new article about your business’ latest award 🙂
● Troubleshooting: such as fixing a faulty web form that’s not delivering a message to your inbox.
● Stylesheet Changes: the code that controls the visual design and layout of the website pages.
● Plugin Research & Setup: ie helping add new functionality on your site.
● Configuring Forms: so that you can capture specific information.
● Plugin Conflicts: can stop your site working, so we’ll troubleshoot if needed.
● Theme Updates: to keep your site secure and working efficiently.
● White Screen:  sometimes a site goes “blank”. Let us troubleshoot this for you!
● Layout Tweaks: ie moving a column or text to a different position on a page.
● Core & Plugin Updates: WordPress’ core code (and “plugins”) need to be kept up to date and tested in case they are not compatible and stop the site working.
● WooCommerce Help: if your site sells items with Woo, feel free to reach out for support.
● General WP Questions: there’s a lot to learn with WordPress, so feel free to reach out.

No problem! We’re happy to troubleshoot more complicated issues and then discuss what kind of resolutions we can offer to best fit your needs. Please note, these types of requests may require a longer resolution time, and may not fit into the time resources allocated to the Silver Wings Plan. We have developers available to help with any code-based requests (i.e. custom CSS) or troubleshooting.

No, the unlimited content edits Gold Wings Plan requires a website that is published with a domain and host. If you wish to have a new website developed, please reach out to us by filling out our contact form as we’d love to help you achieve this!

To submit a content edit, simply email us using the dedicated support email we’ll provide you with. Please include as much information as possible regarding the request; this includes your website name in the subject line, and clear instructions within the body of your email. You may attach content in a Word or similar text document.  Any images (ie PNG or JPG etc), the URL of the page in question and any other information you feel will assist us will be appreciated. You will receive a confirmation email upon submission.

Please send one email for each content edit request. This allows us to focus on each content edit on an individual basis, complete it, and then let you know it’s been completed more expeditiously.

Silver Wings plan members can expect an email response within 2 business days, and their content edits undertaken within 5 business days. Our Business Hours are Monday-Friday, 9am-5pm MST, excluding national holidays.

Gold Wings Plan members can expect an email response within 2 days (including weekends), and content edits within 1-4 days (also including weekends). Complex edits may take longer. Gold Wings Plan members have access to WordPress maintenance 24/7/365.

We’re not an emergency support provider, but as part of the Gold Wings Plan, members do have access to our 24/7 team, who are available at all times for content edits and admin panel changes.

Stop worrying about your website. We've got you covered!